Terms & Conditions

1. Introduction

Welcome to Doc-VP (“Company”, “we”, “our”, or “us”). These Terms and Conditions govern your use of our website and the purchase of medical equipment and related healthcare products through our platform.

By accessing our website or purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please discontinue use of the website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or the age of majority in your jurisdiction.
• You have the legal capacity to enter into a binding agreement.
• All information you provide to us is accurate and complete.

3. Products

Our website sells medical and healthcare products, including but not limited to:

• Wheelchairs
• Walking sticks and canes
• Crutches
• CPAP machines
• Respiratory humidifiers
• First aid kits
• Fowler beds
• Stretchers
• Mobility aids and related medical supplies

All product descriptions, images, and specifications are provided for informational purposes. We reserve the right to modify, discontinue, or update products at any time without notice. Medical supply items may be subject to local regulatory restrictions. It is your responsibility to ensure compliance with your local laws.

4. Medical Disclaimer

The products sold on this website are not intended to replace professional medical advice, diagnosis, or treatment.

Customers should:

• Consult a qualified healthcare professional before using any medical equipment.
• Follow all instructions, manuals, and safety guidelines provided with the product.

We do not guarantee that any product will diagnose, treat, cure, or prevent any medical condition.

5. Orders and Acceptance

All orders placed through the website are subject to acceptance by us.

We reserve the right to:

• Refuse or cancel any order
• Limit quantities purchased
• Verify information before processing an order

An order confirmation email does not constitute acceptance of an order. A contract is formed only when the order has been processed and shipped.

6. Pricing and Payment

All prices listed on the website are displayed in Japanese Yen (JPY ¥), US Dollars (USD $) or Hong Kong Dollars (HKD $) unless otherwise stated.

We reserve the right to:

• Change prices at any time
• Correct pricing errors
• Cancel orders resulting from pricing inaccuracies

Payment must be completed using the approved payment methods displayed at checkout.

7. Shipping and Delivery

We aim to process and ship orders within the timeframe stated on the website. However, delivery times may vary depending on:

• Product availability
• Location
• Courier service delays
• External factors beyond our control

We are not responsible for delays caused by shipping carriers or customs authorities.

8. Returns and Refunds

Products may be eligible for return or exchange subject to the following conditions:

• The return request must be made within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging.
• Proof of purchase must be provided.

Certain products may not be eligible for return due to hygiene or safety reasons, including:

• Respiratory devices
• Personal-use medical equipment
• Opened sterile products

Refunds will be processed according to our Return and Refund Policy.

9. Product Use and Safety

Customers agree to:

• Use products only for their intended medical purpose
• Follow manufacturer instructions and safety guidelines
• Ensure proper maintenance and safe operation of equipment

Improper use of medical devices may result in injury or damage. We are not responsible for misuse of products.

10. Warranty

Some products may include manufacturer warranties. Warranty coverage varies depending on the product and manufacturer.

Unless otherwise stated:

• Warranties are provided by the product manufacturer, not the website.
• Customers should contact the manufacturer for warranty claims where applicable.

11. Limitation of Liability

To the fullest extent permitted by law, Doc-VP shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits or revenue
• Injuries resulting from improper use of medical equipment
• Delays or failures in product delivery

Products and services are provided “as is” and “as available” without warranties of any kind unless expressly stated.

12. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product images
• Text
• Graphics
• Website design

is the intellectual property of Doc-VP and may not be copied, reproduced, or distributed without written permission.

13. Prohibited Uses

Users may not use the website for:

• Any unlawful activity
• Fraudulent transactions
• Uploading malicious software or viruses
• Violating intellectual property rights
• Misrepresenting personal information

Violation of these terms may result in suspension or termination of access to the website.

14. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Hong Kong.

17. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time.

Continued use of the website after changes constitutes acceptance of the updated terms.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at info@doc-vp.com