Delivery Policy

1. Overview

This Delivery Policy outlines the terms and conditions relating to the shipping and delivery of products purchased from Doc-VP through our website.

By placing an order on our website, you agree to the delivery terms outlined in this policy.

2. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may vary depending on:

• Product availability
• Order verification
• Peak sales periods
• Public holidays

Once an order has been processed, customers will receive a confirmation email with shipping details and tracking information (where available).

3. Delivery Locations

For locations not listed during the checkout process, customers may contact our Customer Support team to inquire about shipping availability.

Certain large medical equipment such as hospital beds, stretchers, or mobility devices may have restricted delivery locations due to logistics limitations.

4. Shipping Methods

Orders may be delivered using:

• Courier services
• Freight delivery services (for large equipment)
• Local delivery partners

The shipping method used will depend on:

• Product size and weight
• Delivery location
• Availability of courier services

5. Delivery Timeframes

Estimated delivery times are as follows:

Delivery times are estimates only and may be affected by:

• Weather conditions
• Customs clearance
• Courier delays
• Public holidays

6. Shipping Costs

Shipping fees are calculated based on:

• Delivery location
• Weight and size of the product
• Courier service rates

Once payment is confirmed, a member of our Customer Support team will contact you directly with regards to the shipping details and fees.

7. Delivery of Large Medical Equipment

Certain products such as:

• Hospital beds
• Fowler beds
• Stretchers
• Large mobility devices

may require special handling or freight delivery.

Additional conditions may apply, including:

• Scheduled delivery appointments
• Ground floor delivery only (unless otherwise arranged)
• Additional delivery charges

Customers may be contacted to arrange delivery logistics for these items.

8. Order Tracking

Where available, customers will receive a tracking number once the order has been shipped.

Tracking information may be used to monitor delivery status through the courier provider’s website.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to:

• Incorrect address provided
• Recipient unavailable
• Refusal of delivery

the courier may:

• Attempt redelivery
• Return the product to us

Additional shipping charges may apply for reshipping the order.

10. Damaged or Missing Items

Customers should inspect deliveries upon receipt.

If a product arrives damaged, defective, or incomplete, customers should contact us within 48 hours of receiving the order.

Please provide:

• Order number
• Description of the issue
• Photos of the damaged item (if applicable)

We will review the issue and provide a replacement, repair, or refund where appropriate.

11. Delivery Delays

While we aim to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Courier service disruptions
• Customs inspections
• Natural disasters
• Public health emergencies

We are not liable for delivery delays caused by third-party shipping providers.

12. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

We are not responsible for delivery issues resulting from:

• Incorrect addresses
• Missing apartment or unit numbers
• Incorrect contact information

13. Contact Information

If you have any questions regarding delivery or shipping, please contact us at info@doc-vp.com